- Three or more days before the booking – changes and refunds are allowed
- Between one to three days before the booking – only changes to date or time are allowed (subject to availability)
- On the day of – no refunds or changes are allowed
- Note that any bank credit card charges cannot be refunded
- Please contact our team at +966 920 025 003 or send a refund request using the contact us form:
https://tickets.experiencealula.com/en/contact
- Terms and Conditions apply
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