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Terms and conditions

This page is for terms and conditions for products booked and payment processed on experiencealula.com website. Please read these carefully before you accept them.

Payment terms

  1. All credit/debit cards details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.
  2. We accept payments online using Visa and MasterCard credit/debit card in SAR.
  3. Refunds will be done only through the Original Mode of Payment.
  4. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of Saudi Arabia.
  5. Saudi Arabia is our country of domicile.
  6. https://www.experiencealula.com/en will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of Saudi Arabia

Heritage sites & experience product terms

  • Drive safely and adhere to a speed limit of 30km/h.
  • Drive on the graded and paved roads only and refrain from driving in the sand or on the walkways.
  • Park your cars, trucks, vehicles and heavy equipment in the designated parking areas for each of them only.
  • Refrain from parking next to the heritage monuments or in an unorganized and random manner.
  • Refrain from keeping the vehicle engines running so as to avoid causing noise and fumes.
  • Refrain from spilling or splashing any oil or fuel onto the ground or onto any heritage monuments or sites, or lighting fires, or damaging or removing vegetation and tres--either living or dead--for any purpose.

Kindly note that any person who violates the above visitor code of conduct negative will be reported, and this may will result in taking the legal measures and applying the related disciplinary measures/action or penalties in accordance with the appliable laws, regulations and instructions adopted in the Kingdom of Saudi Arabia.

To protect our heritage:
The heritage sites have been part of AlUla’s cultural landscape for thousands of years. We hope the visitors who explore these sites will preserve this historic area by adhering to the following:

Please do:

  • Take nothing but pictures; leave nothing but footprints.
  • Please adhere to the designated walking paths and do not enter non-designated areas, such as the tombs. There is still much to be discovered about AlUla, and entering the tombs or other areas may damage the antiquities yet to be discovered underneath.
  • Please avoid distorting or marking the rock surfaces, including touching our pouring water on the engravings.
  • Do not remove rocks or take anything from the heritage sites.
  • Keep these sites clean; put your litter in the allocated bin.
  • For your safety, please do not climb rocky ledges.
  • Do not scratch, draw or in anyway mark the monuments.
  • Do not climb.
  • Heritage sites are non-smoking except in the designated smoking areas.
  • Do not remove or take anything from the tombs.
  • Do not remove or take anything from the ground.
  • No fires of any kind are permited including campfires.
  • No trees or plants are to be removed.
Visitors who mistreat the monuments will be asked to leave and will not be allow to revisit in future.
  • Customer bookings: We will gladly refund the ticket price of cancelled experiences up to 3 days before the scheduled tours. Unfortunately, we are unable to refund credit card fees. Experiences cancelled within 1–3 days before your tour may be rebooked if timeslots are available but are not eligible for refund. We are unable to refund or rebook experiences cancelled on the day of scheduled tours.
  • Booked through 3rd party or travel agent: If you booked your experience through a third party, please coordinate with them on policies, changes and updates.

By purchasing this ticket, you hereby consent to being photographed and/or filmed. By entering the venue you consent to being featured in any promotional photos/video content taken by authorised agencies on behalf of RCU. The aforementioned photos/videos can be used in ways that includes, but is not limited to, promotional content, website, media channels, or operational purposes.

Only authorised agencies and approved representatives of those agencies who have been appointed by RCU for the purpose of capturing content during this event, are allowed to photograph or film at the event premises.  Photographing or filming any attendees, activations, performances or experiences at the event without obtaining prior written consent is strictly prohibited. Any person who photographs or films attendees, activations, performances or experiences without consent will hold RCU harmless and indemnify RCU against any damages arising from such action.

All Day I Dream terms and conditions

  •  Please bring a valid ID and e-ticket to present at entry. Guests who do not bring these documents will not be permitted to enter.
  • This event is not suitable for children.
  • This ticket is only valid for the date, time and event shown.
  • The ticket holder agrees to submit to any search for any prohibited items including, but not limited to, recording devices and controlled or dangerous substances.
  • We reserve the right without refund or compensation to refuse admission/evict any person(s) whose conduct is disorderly/inappropriate, or who poses a threat to safety, security, or to the enjoyment of the event by others.
  • Compliance with the stated safety measures is legally required in all areas within the venue.

 

* Unauthorised resellers:

Reselling on other platforms or for profit is illegal and offenders will be denied entry and excluded from the venue.

By purchasing this ticket, you hereby consent to being photographed and/or filmed. By entering the venue you consent to being featured in any promotional photos/video content taken by authorised agencies on behalf of RCU. The aforementioned photos/videos can be used in ways that includes, but is not limited to, promotional content, website, media channels, or operational purposes.

Only authorised agencies and approved representatives of those agencies who have been appointed by RCU for the purpose of capturing content during this event, are allowed to photograph or film at the event premises.  Photographing or filming any attendees, activations, performances or experiences at the event without obtaining prior written consent is strictly prohibited. Any person who photographs or films attendees, activations, performances or experiences without consent will hold RCU harmless and indemnify RCU against any damages arising from such action.

  • Refunds are allowed up to 7 days before the event date. 
  • Please note that any bank credit card charges cannot be refunded.
  • Changes are permitted up to 1 day before the event date. Changes can only be made regarding upgrades and are subject to availability.
  • Please request a refund using the contact us form.

* Unauthorised resellers:

Reselling on other platforms or for profit is illegal and offenders will be denied entry and excluded from the venue.

Maraya concert terms and conditions

Purchase of Ticket constitutes acceptance of these Ticketing Terms & Conditions:

  1. Refunds and exchanges are not permitted.
  2. Removing any part, or altering, or defacing the ticket will invalidate it.
  3. This ticket is only valid for the date, time and event shown.
  4. Age restriction applies to attend the concert of 12 years and above
  5. The ticket holder agrees to submit to any search for any prohibited items including, but not limited to, recording devices and controlled, or dangerous substances.
  6. Latecomers will only be admitted to the concert venue at a suitable pause.
  7. Any use of mobile phones, cameras, and other electronic devices inside the concert venue is  prohibited.
  8. The ticket holder voluntarily assumes all risk and danger incidental to the event whether occurring prior to, during or subsequent to the actual event, including any death, personal injury, loss, damage or liability.
  9. Food and beverages purchased outside are not permitted.
  10. Ticket(s) that are duplicated, resold, or used for advertising, promotion or other commercial purposes will be subject to immediate cancellation.
  11. We reserve the right without refund or compensation to refuse admission/evict any person(s) whose conduct is disorderly/inappropriate, or who poses a threat to safety, security, or to the enjoyment of the event by others.
  12. Compliance with the stated safety measures is legally required in all areas within the venue.
  13. During the performance please remain seated in your allocated seat at all times. Standing and dancing is not permitted.
  • Access is only permitted to those who are in possession of a valid ticket.
  • Please bring your ID and you ticket as it will be required at the entrance.
  • Security checks will apply at all entrances.
  • Seats allocated at the time of booking are non-exchangeable and non-refundable.
  • Food and beverages are not permitted.
  • Refunds and exchanges are not permitted.
  • Booked through 3rd Party or Travel Agent: If you booked your concert through a third party, please coordinate with them on policies, changes and updates.

By purchasing this ticket, you hereby consent to being photographed and/or filmed. By entering the venue you consent to being featured in any promotional photos/video content taken by authorised agencies on behalf of RCU. The aforementioned photos/videos can be used in ways that includes, but is not limited to, promotional content, website, media channels, or operational purposes.

Only authorised agencies and approved representatives of those agencies who have been appointed by RCU for the purpose of capturing content during this event, are allowed to photograph or film at the event premises.  Photographing or filming any attendees, activations, performances or experiences at the event without obtaining prior written consent is strictly prohibited. Any person who photographs or films attendees, activations, performances or experiences without consent will hold RCU harmless and indemnify RCU against any damages arising from such action.

Helicopter Tour product terms

  1. Children must be three years of age or above to be carried on any of our Flights.
  2. All Children under 13 years of age must be accompanied by an adult.
  3. Pregnant women (not exceeding 32 weeks) can fly at their own responsibility and risk, and it is the passengers’ responsibility to inform THC about her pregnancy at the time of booking/traveling.
  4. The passenger is responsible to notify THC if there are passengers with special needs.

For safety reasons, dangerous goods as defined in the IATA Dangerous Goods Regulations, such as those listed below, shall not be carried.

  • Explosives, munitions, fireworks and flares.
  • Gases (flammable, non-flammable deeply refrigerated and poisonous) such as camping gas.
  • Radioactive materials.
  • Corrosives (such as mercury, acids, alkalis and wet cell batteries).
  • Magnetized materials and miscellaneous dangerous goods.
  • Oxidizing substances (such as bleaching powder and peroxides). Poisonous (toxic) and infectious substances.
  • Flammable liquids, such as lighter fuels, paints and thinner.
  • Flammable solids, such as matches and articles which are easily ignited; substances liable to spontaneous combustion; substances which on contact with water emit flammable gases.
  1. Passengers must be at the The Visitor Centre location mentioned on their tickets 30 minutes before the scheduled departure time and must carry an official identification document. Passengers are required to carry a valid passport or Saudi national ID while travelling and to present the identification when checking in
  2. THC will provide liability cover of passengers in accordance with the regulations of the General Authority of Civil Aviation.
  3. No food (including commercially prepared food), beverages, or coolers are permitted
  4. The passenger must comply with any security inspection carried out by government officials or RCU Staff at the visitor centre.
  5. All flights remain subject to weather, visibility conditions, aircraft availability and government restrictions as may apply from time to time. THC shall not be held liable due to inclement weather conditions or events beyond our reasonable control.
  6. THC reserves the right to refuse any person or carriage of any item if THC deems it unauthorized, unsafe or may be hazardous or endangers the aircraft, crew or other passengers. Passengers will be subject to security control as per the regulations of the General Authority of Civil Aviation and as directed by the Captain.
  7. Passengers wishing to take/use cameras and/or other photographic equipment on the flight do so entirely at their own risk.
  8. Passengers’ full names and ID details must be provided at least 3 hours before the services are conducted as restrictions apply on total passengers’ weight,. The Captain of the Aircraft shall have absolute discretion to decide what load, including the number of passengers, may safely be carried and how such load shall be distributed, whether and when a flight may be safely undertaken and when and where the Aircraft shall be landed. All such decisions of the Captain shall be final and binding on customer and carrier.
  9. Due to safety or operational requirements, physical restrictions and/or clothing or accessory restrictions may apply on the helicopter. If uncertain of the restrictions, please ask staff for more information.
  10. All passengers will be weighed before each flight.
  • Customer Bookings: We will gladly refund the ticket price of cancelled experiences up to 3 days before the scheduled tours. Unfortunately, we are unable to refund credit card fees. Experiences cancelled within 1–3 days before your tour may be rebooked if timeslots are available but are not eligible for refund. We are unable to refund or rebook experiences cancelled on the day of scheduled tours.
  • Booked through 3rd Party or Travel Agent: If you booked your experience through a third party, please coordinate with them on policies, changes and updates.

By purchasing this ticket, you hereby consent to being photographed and/or filmed. By entering the venue you consent to being featured in any promotional photos/video content taken by authorised agencies on behalf of RCU. The aforementioned photos/videos can be used in ways that includes, but is not limited to, promotional content, website, media channels, or operational purposes.

Only authorised agencies and approved representatives of those agencies who have been appointed by RCU for the purpose of capturing content during this event, are allowed to photograph or film at the event premises.  Photographing or filming any attendees, activations, performances or experiences at the event without obtaining prior written consent is strictly prohibited. Any person who photographs or films attendees, activations, performances or experiences without consent will hold RCU harmless and indemnify RCU against any damages arising from such action.