What to Expect & FAQs

What to Expect & FAQs

For Your AlUla Visit

Although you will be among the first visitors in modern times to see the extraordinary heritage sites, beautiful wilderness, and epic landscapes, AlUla has been famous as a welcoming place for thousands of years.

The ancient Dadanites and the Nabataeans greeted pilgrims and those travelling historic routes, with hospitality and a safe place to stay along their journeys. That’s true of the people of AlUla today. Everyone you meet has a smile for you and wants to tell you a story or show you a special place.


Travel & Booking Your Trip

How do I get to AlUla?
Check out the Getting to and Around AlUla page to learn about travel options. 

Saudia Air flies between AlUla and Riyadh, Jeddah and Damman. flydubai flies between AlUla and Dubai. flynas files between AlUla and Riyadh, Kuwait and Duabi. The nearest airport is AlUla International Airport (ULH), which is located around 35 kilometers southeast of AlUla. Improvements to the AlUla airport including VIP lounges and other upgrades have recently been completed, as has a new visitor centre on the site.

AlUla is a 10-hour drive from Riyadh, 7 hour drive from Jeddah, 3 hours 20 minute drive from Medina and just over 3 hour drive from Tabuk Airport. It’s also only a 2.5 hour drive to the Red Sea which visitors can add on to their trip.
Where do I go to book my trip to AlUla?
We recommend you book your trip through one of our recommended travel partners. They will help create a custom package for your trip and complete the booking process for you. There are several options for booking your trip to AlUla available on the How to Book page.
How do I get around once I arrive in AlUla?
To get around visitors can use AlUla’s new taxi service, rent a car with or without a driver/guide, or hail a ride from Careem:
Other transport includes bus transportation from Winter Park to Hegra and Dadan, which can be included in your ticket.
What are the dining options in AlUla?
There are several locations in AlUla to dine. Visit the Where to Eat page to see the variety of restaurants and cafes available. 

Booking Tours & Attraction Tickets

When will the heritage sites be open for visitors?
The heritage sites are currently open to visitors. To book tours and experiences visit the What To Do page. 
What activities are available in AlUla?
Several experiences are now available in AlUla. Visit the What to do Page for list tours and activities that are currently available.
Is there a discount on the tickets prices for AlUla locals and residents?
Yes, currently there is a discount for AlUla residents, please go to the visitor centre in Winter Park, show your ID and the discount will be provided to you.
How do you book other experiences in AlUla?
You can see the list of available experiences and attractions coming soon, on the What To Do  page.

Cancellation & Contact Information

Where can I leave feedback about my experience in AlUla?
We would love to hear about your experience in AlUla. Please take the survey and provide us with your feedback.
Where are the options to contact someone about travelling to AlUla?
Please reach out to a representative at +966 92 002 5003 8AM - 4PM 7 days a week and they will help answer any questions you may have about AlUla.
Whom do I contact if i need information about refunds?
You can call +966 92 002 5003 and a representative will assist you with changing or cancelling your booking. THe call center is open from 8 AM to 4 PM daily.
How can I change or cancel a booking?
You can call +966 92 002 5003 and a representative will assist you with changing or cancelling your booking.
Where do I contact if i need to change my travel plans or if I miss a bus?
You can call +966 92 002 5003 and a representative will assist you with changing or cancelling your booking.

Accommodation Information

What are the accommodation options?
You can find the current and upcoming accommodation options on our Where to Stay page.
  • Shaden Resort offers comfortable accommodation in an incredible location.
  • Sahary AlUla Resort has tradition Bedouin style rooms.
  • Banyan Tree AlUla (previously know as Ashar Resort) will offer luxurious one, two and three-bedroom Pool Villas overlooking iconic AlUla landscapes. Opening Q4 2021.
  • Habitas AlUla, This eco-friendly resort blends in seamlessly with AlUla's landscape, bringing guests closer to the culture, heritage and environment around them. opening in Q4 2021.
More accommodation including new and updated hotel rooms will be coming online throughout 2021.
Could you recommend places for camping?
Please reach out to a representative at +966 92 002 5003 9AM - 5PM 7 days a week and they will help answer any questions you may have about AlUla.

About AlUla

What events will be available? Is Winter at Tantora coming back?
New resorts within nature, four cultural festivals, new adventure & wellness experiences, international concerts, live historical re-enactment, arts in the landscape, fine dining and more! Ready to celebrate starting October 2021? #AlUla #TheWorldsMasterpiece. To learn more visit Celebrate AlUla
Did you know that AlUla summers offer visitors some of the mildest, temperate weather in the region? From balmy mornings, lovely sunsets to cooler evenings and a gentle breeze throughout the day, don't miss your chance to enjoy summer in AlUla.
We suggest that both men and women dress in comfortable, loose clothing with walking or hiking shoes to travel around AlUlas varied terrains and landscapes.
In the winter months starting December to February, AlUla nights can get chilly. We recommend wearing full sleeve shirts with comfortable trousers,  and if needed, a sweatshirt or jacket, especially if you are planning to be late into the night in the desert.
Women can easily travel independently around AlUla and do not need to wear a headcover or an abaya.

For couples travelling together, proof of marriage won't be required.
Please note the sale, purchase and consumption of alcohol is illegal in Saudi Arabia, and it is illegal to bring alcohol or drugs into the country. Visitors should avoid using profane language or gestures, respecting local customs and traditions.
The local currency is the Saudi Riyal (SAR). Some shops in town only accept cash, so it’s good to have some with you. There are ATMs in AlUla, but there is no currency exchange — plan to exchange money at Riyadh or Jeddah airports before your arrival.
Winter, typically October through April, is the best time to visit AlUla, with temperatures ranging from a pleasant 10–25 degrees Celsius (45–70 degrees Fahrenheit). It does get colder at night, so it is important to pack some warm clothing.

May through September is much hotter in this desert climate, with temperatures ranging from 20–35 degrees Celsius (60–95 degrees Fahrenheit).
The official language of Saudi Arabia is Arabic, but English is widely spoken in AlUla and around the country. When greeting locals a friendly greeting is “Marhaba” (“hello”) and “Salaam aleikum” (“peace be upon you”).

General Enquiries

Is there roadside assistance available in AlUla?

SAED is now available in AlUla for roadside assistance. 
Contact them and they will help with a flat tire, lock-out, battery, collision, and towing. They’ll even bring you fuel, oil, fluid, and water when you need it.

Call +966 55 060 6811 to request assistance
To make the process as fast as possible, it is helpful if you can have the following information ready for customer service team when calling:

  • The name and contact phone number

  • Specific location of the vehicle and nearest landmark

Where does the admission price go?
The price of the tickets will be invested back into the development of AlUla as a visitor destination and will help fund key conservation, infrastructure, and hospitality and staffing programs to ensure the visitor experience is of international quality and standards.
Hospitals and Healthcare Clinics
For minor illnesses, there’s Pure Clinic, Bateel Clinic, and Al-Busraji Clinic, all located in Al-Aziziya.

There are also many well-equipped pharmacies in AlUla city.

For emergencies, please go to Prince Abdulmohsen Hospital in AlUla or call the Saudi Red Crescent to request an ambulance 997.
Special Occasions and Holidays
Saudi Arabia has a handful of special occasions and holidays, so if you would like to visit during these periods, it is good to be prepared as most of them vary year to year due to the lunar calendar.

RAMADAN: During the holy month, Muslims are fasting from sunrise to sunset. You will find that most restaurants are closed during the day, however, hotels will be able to deliver room service. Takeaway and delivery services are also available at some restaurants. Most restaurants will open for iftar, the evening meal during which Muslims break their fast after Maghrib, or sunset prayer. Shops will be open only a few hours in the day and reopen late in the evenings. The start of Ramadan depends on the sighting of the new moon. In 2021, the month of Ramadan is likely to be over the period 13 April to 12 May 2021, however, dates may vary slightly.

EID AL FITR HOLIDAYS: To celebrate the end of Ramadan, Muslims celebrate the Eid Al Fitr. Eid Al Fitr in AlUla is a time for family and friends to come together and enjoy meals, celebrations, and many local activities. During the first three of five days, most businesses remain closed and restaurants may have shorter operating hours, but it is a wonderful time to be in AlUla and celebrate with the locals with many activities to do. In 2021, Eid Al Fitr is likely to fall on 12, 13, or 14 May, depending on the sighting of the moon.

EID AL ADHA HOLIDAYS: This is the second of the Eid celebrations in the Muslim calendar and is known as the greater Eid. A celebration a day after the completion of the Hajj pilgrimage, it falls on the tenth day in the final month, Dhu-al-Hijjah, of the Islamic Lunar Calendar. As the dates of Hajj also vary slightly from year to year, so does the actual day of Eid Al Adha. Normally, five days before and after Eid, most businesses remain closed and restaurants may have shorter operating hours. In 2021, Eid Al Adha is likely to fall on 20, 21, or 22 July, depending on the sighting of the moon.

SAUDI NATIONAL DAY HOLIDAY: This special day is to celebrate the unification of the Kingdom of Saudi Arabia and is held annually on 23 September. All businesses are closed for this national holiday, however, each year this day is celebrated with many special events and activities around the country and is a special time to visit Saudi Arabia.
Bin Eid Market in AlUla city is available for a good variety of food, health and personal care products, and other necessities.
For electronics, AlUla uses the same power plugs and sockets as in the United Kingdom (Type G).

Wi-Fi hotspots are located at specific locations and all hotels. However, for visitors coming from outside Saudi Arabia, we recommend purchasing a local mobile SIM card from a telecom provider at Riyadh or Jeddah airports.
How do I apply for a job in AlUla/heritage sites?
You can access the RCU site and look for job openings.

We are here to help you Experience AlUla in the best possible way. Have a question or enquiry? We would love to hear from you.

FAQ's and What to Expect

Learn about AlUla's culture and explore trip ideas and day-by-day itineraries of what to do.


Questions About AlUla

Have a general enquiry about visiting AlUla? Please call a representative at 00 966 920 025 003 available daily between 11:00 am - 5:00 pm and 8:00 pm - 2:00 am.

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Booking Changes

Do you wish to go on a later date? Contact a representative at 00 966 920 025 003 to help make your changes. available daily between 11:00 am - 5:00 pm and 8:00 pm - 2:00 am.

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Register for our e-newsletter

As AlUla opens as a year-round destination, subscribe to our e-newsletter to be one of the first to know when we open our heritage sites, launch new experiences and announce special events.

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Plan Your Trip To AlUla

Flying to AlUla

Saudia Airlines and flydubai fly into and out of AlUla International Airport (ULH). The newly renovated airport is located just 35 km (a 30-minute drive) from the city centre.

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Where to Stay

Looking for a place to rest after a long day’s adventure? From high-end luxury to sustainable eco-resorts, AlUla offers a range of accommodation options.

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What to Do

Unlock the secrets of this open-air museum, where an exciting collection of immersive experiences and activities bring its stories to life.

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Where to Eat

In AlUla there are many dining options to replenish your energy after a day of exploring. Casual to fine dining options are available.

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